Shipping policy

This policy describes how Erixio ships orders placed at erixio.store. It reflects the shipping rates and destinations configured on our store. If anything here is unclear, email contact@erixio.store before you order — we would rather answer a question than sort out a problem afterwards.

Where we ship

We currently ship within the United States only. That includes all 50 states, the District of Columbia, US territories, and military addresses (APO, FPO and DPO).

We do not ship internationally at this time. If your delivery address is outside the United States, checkout will not offer a shipping method and the order cannot be completed.

Shipping rates

Two shipping methods are offered at checkout on every order. There is no minimum order value on either.

Free & Insured Shipping — $0.00. Our standard service, free on every order regardless of size or value.
Express Delivery — $100.00 flat. A paid expedited option, charged at a flat rate per order rather than per item.

The rate you select is shown and confirmed at checkout before payment. Rates shown at checkout are the rates that apply to your order.

Processing and dispatch

Orders are processed after payment is authorised. Orders placed on weekends and US public holidays are processed on the next business day.

You will receive two emails:

An order confirmation immediately after checkout, listing what you bought and the shipping method you chose.
A shipping confirmation when your order leaves for delivery, including tracking information where the carrier provides it.

If you have not received an order confirmation, check your spam folder before contacting us — that is where it usually is.

Delivery times

We do not publish or guarantee a specific delivery date. Transit time depends on the service you select at checkout, your destination and the carrier's own network.

Once your order has shipped, the tracking information in your shipping confirmation email is the most accurate view of where it is. You are welcome to email contact@erixio.store at any time for an update on an order in progress, and we will tell you what we know.

Delays outside our control

Once a parcel is with the carrier, its progress is in the carrier's hands. Weather, carrier backlogs, peak periods and incorrect or incomplete addresses can all add time. We will help you chase a delayed parcel, but we cannot control carrier timings and delays of this kind are not grounds for a refund of a shipping charge that was correctly applied.

Delivery addresses

Please check your delivery address carefully at checkout. You are responsible for providing a complete and accurate address, including any apartment, unit or suite number.

If you spot a mistake, email us immediately at contact@erixio.store with your order number. We will change the address if the order has not yet shipped. Once an order is with the carrier we cannot redirect it.

If a parcel is returned to us as undeliverable — wrong address, no safe place, or uncollected from a carrier depot — we will contact you to arrange redelivery or a refund of the items. Redelivery may incur a further shipping charge.

Multiple items

An order containing several items may arrive in more than one parcel, and those parcels may not arrive on the same day. Where that happens, your shipping confirmation emails will reflect each shipment. You are not charged more than once for shipping.

Lost, damaged or incorrect items

Inspect your order as soon as it arrives. If anything is damaged in transit, missing, or is not what you ordered, email contact@erixio.store as soon as you notice, with your order number and a photo where the item is damaged. We will evaluate the issue and put it right.

If tracking shows a parcel as delivered but you do not have it, check with anyone else at the address and with your neighbours first, then contact us and we will open an enquiry with the carrier.

Returns, refunds and exchanges are covered separately in our Refund Policy.

Taxes and duties

Because we ship domestically only, there are no import duties or customs charges on our orders. Any sales tax that applies is calculated and shown at checkout before you pay.

Changes to this policy

We may update this policy as our shipping options change. The version published on this page at the time you place your order is the version that applies to that order.